CEO, Fee Scott, talks about Devon Rape Crisis and Sexual Abuse Services values and what to expect when you first make contact.
What To Expect At Every Stage
At the referral stage we will gather some basic information, such as your name, date of birth and contact details. We will also ask you a few monitoring questions such as your ethnicity and how you would describe your sexuality. This information helps us to get the service right for each individual and demonstrate that our organisation is available to all members of our community. We will ask you to briefly say why you are seeking support from our service. We do understand how distressing it can be to provide this information, for that reason, a few sentences about what has happened will provide us with enough information at this point. All information you share with us is treated with sensitivity and respect.
If you refer yourself using our online system a member of the team will contact you during office hours to discuss the next stage.
If it is appropriate we will then meet with you for an Initial Assessment. Sometimes we are not the right service to support individuals and in these instances we would signpost you to a more appropriate route, you can find more information on who we do and do not support here.
An Initial Assessment is a face-to-face meeting which provides you with the opportunity to find out more about our services and the sort of support we can offer, and for us to ensure we are the most appropriate service to be working with you. The assessment lasts for up to an hour.
During the assessment we stay focused about how things are for you currently, there is no need, or expectation, for you to talk in any detail about what has happened to you. We appreciate how anxiety provoking it can be to attend one of our offices for the first time, and our aim is to make this experience as comfortable and safe for you as we possibly can.
If you meet our criteria we will add you to our waiting list to receive direct support.
Like most services we do have a waiting list and it can be lengthy.
Whilst on our waiting list you will have the option of receiving a call from us approximately every 6 weeks. These calls are a safe space to discuss what is going on for you whilst you're waiting for regular direct support.
These calls are completely optional and you can choose to start or stop receiving them at any time whilst you're on the waiting list.
Direct support sessions are regular one to one support meetings held at our bases in Exeter, Torbay and Barnstaple.
Our rooms are comfortable and thoughtfully designed to create a warm and safe space to explore your thoughts and feelings.
Sessions are weekly, held at the same time and place with the same Specialist Support Worker. Every direct support session is service user led, putting you in control and at the centre of every session.