Email Support - email@example.com
Telephone Helpline 01392 204174
Revised hours - Mon, Tues, Thurs, Fri 9am to 12pm and Wed evenings 6pm to 9pm
We take the health and well-being of our service users, volunteers, staff and trustees extremely seriously and are continuously and closely monitoring developments surrounding COVID-19.
Providing survivors of sexual violence in Devon and Torbay with a safe and practical service is, and always will be, our primary goal. To ensure all survivors in Devon and Torbay are able to access support during these difficult times we are temporarily moving our helpline service. Revised hours will be Mon, Tues, Thurs & Fri 9am to 12pm and Wed evenings 6pm to 9pm.
As we monitor the situation and receive new advice things may change, however we will keep you updated on our Social Media pages and on our website where you can also find useful resources 24/7.
Whatever happens, we want victims and survivors of rape, child sexual abuse and all forms of sexual violence living in Devon and Torbay to know that we are still here and you are not alone.
Our email support service is anonymous, we have special software which removes your email address before we receive it. We do not know your name or your email address.
The email address firstname.lastname@example.org is a dedicated support address that we only use for this purpose.
Your email will be answered within 7 days by one of our specially trained female volunteers. Your email will not be answered by the same woman each time, however if your email to us is not your first one, we will be able to see the whole "thread" of the conversation (which has been anonymised by our system) so even if you get a different volunteer responding, you will not have to go back to the beginning each time.
The email service is here to help you explore your thoughts, feelings and what options you might have. We can give you information about those options, but we will never tell you what you should do. We will support you to decide for yourself, what is right for you as an individual.
"I liked that it was anonymous and I could say how I felt openly."
Who Can E-Mail?
Anyone living in Devon aged 13 and over who has experienced rape, childhood sexual abuse, sexual assault or female genital mutilation, recently or in the past - no matter how long ago it happened
Partners, family and friends of people who have been raped or sexually abused or assaulted can also email.
Generally we will not know anything identifying about you from emails you send to us. If you choose to give us information that identifies you and later we are made aware by you of a risk to a child or adult at risk (including yourself) then we have a clear responsibility to take appropriate safeguarding action.
We are registered with the Information commissioner to ensure we store and use information responsibly.