Who can refer to our service?
If you have experienced any form of sexual violence at any time in your life, live in Devon or Torbay (but not Plymouth) and are aged 13+ you can ask for support from us. You can also ask someone to make a referral on your behalf - they will need your explicit consent.
Self-Referral - Online
To complete a self-referral we require your personal details, contact details, a brief overview of the incident and when the incident took place, your relationship to the perpetrator and if there is still contact with the perpetrator, any safety/safeguarding concerns and details of any support you’re receiving from other services. We will never ask you to go into detail about what happened to you.
Agency / Professional Referral - Online
To proceed with an online agency referral, we will require details of the agency and referrer, service user details, a brief overview of the incident and when the incident took place, the service user's relationship to the perpetrator and if there is still contact with the perpetrator, any safety/safeguarding concerns and details of any support they’re receiving from other services.
How to make a referral
You can refer yourself or someone who has your explicit consent can refer you to our services using one of these three options.
• Fill in our online referral form here
• Call us during office hours on 01392 208756 – Monday to Thursday, 9am to 5pm; Fridays 9am to 4pm
• Call our helpline on 01392 204174 – Open Monday, Wednesday and Friday evenings 6pm to 9pm. One of our helpline volunteers can help you.
We cannot accept referrals by email, so please don't send confidential or sensitive information by email.
If I refer by phone, what can I expect?
When you call us to ask for support, before any details are recorded on any forms, we will explain our confidentiality policy to you, and our safeguarding responsibilities.
After that, we will gather some basic information, such as your name, date of birth and contact details.
We will also ask you a few monitoring questions, such as your ethnicity and how you would describe your sexuality. This information helps us to demonstrate that our organisation is available to all members of our community and is required by the people who fund us.
We will ask you to briefly state why you are seeking support from our service. There is no need to go into any detail and we do understand how distressing it can be to provide this information. A few sentences about what has happened will provide us with enough information at this point. Everything you share with us is treated with sensitivity and respect.
What happens next?
We will arrange a time to carry out an initial assessment with you. This meeting is an opportunity for you to find out more about our service and the sort of support we can offer, and for us to ensure we are the most appropriate service to be working with you. The assessment lasts up to an hour and will be done either by phone or through an online video call, whichever you prefer.
When we might be unable to accept a referral
Please refer to Who Do We Support?