Who can refer to our service?
If you have experienced any form of sexual violence, live in Devon or Torbay (but not Plymouth) and are aged 13+ you can refer yourself for support. You can also ask someone to make a referral on your behalf, they will need your explicit consent.
Self-Referral - Online
To complete a self-referral we require your personal details, contact details, a brief overview of the incident and when the incident took place, your relationship to the perpetrator and if there is still contact with the perpetrator, any safety/safeguarding concerns and details of any support you’re receiving from other services. We will never ask you to go into great detail about what happened to you.
Agency / Professional Referral - Online
To proceed with an online agency referral, we will require details of the agency and referrer, service user details, a brief overview of the incident and when the incident took place, the service user's relationship to the perpetrator and if there is still contact with the perpetrator, any safety/safeguarding concerns and details of any support they’re receiving from other services.
How to make a referral
You can refer yourself or someone who has your explicit consent can refer you to our services using one of these three options.
• Online referral (options above)
• Business line (01392 208756) – Monday to Friday, 9am to 5pm
• Helpline (01392 204174) – Mon, Tues, Thurs, Fri 9am - 12pm and Wed evening 6pm to 9pm
We do not/cannot accept referrals by email. Please do not send confidential or sensitive information by email.
If I refer by phone, what can I expect?
At the very start of the referral call, and before any details are recorded on our referral form, our confidentiality policy will be explained to you, alongside our safeguarding responsibilities.
After that, we will gather some basic information, such as name, date of birth and contact details.
We will also ask you a few monitoring questions, such as your ethnicity and how you would describe your sexuality. This information helps us to demonstrate that our organisation is available to all members of our community.
We will ask you to briefly state why you are seeking support from our service. We do understand how distressing it can be to provide this information. For that reason, a few sentences about what has happened will provide us with enough information at this point. All information shared with us is treated with sensitivity and respect.
What happens next?
We will arrange a time to meet with you for an initial assessment. This face-to-face assessment session is an opportunity for you to find out more about our service and the sort of support we can offer, and for us to ensure we are the most appropriate service to be working with you. The assessment lasts up to an hour and will be held at the most appropriate office to meet your needs (we offer these assessments in Exeter, Barnstaple and Torquay).
When we might be unable to accept a referral
Please refer to Who Do We Support?