Who can refer to our service?
If you have experienced any form of sexual violence, live in Devon or Torbay (but not Plymouth) and are aged 13+ you can refer yourself for support. You can also ask someone to make a referral on your behalf, they will need your explicit consent.
We wanted to let you know that we are still here and providing specialist support services for anyone aged 13+ and living in Devon and Torbay.
To make a referral for support for either yourself or a third party (supporter or agency/professional) you can contact us by calling our Office line 9am – 5pm 01392 208756 or our Helpline 9am – 12pm 01392 204174 Mon, Tues, Wed, Thurs & Fri.
For confidential and anonymous emotional support or to ask about accessing any of our services please email firstname.lastname@example.org
Unfortunately we have had to temporarily remove our online self-referral and agency/professional referral forms from this website.
We hope this is just for a short period of time and the online referral forms will be back very soon.
How to make a referral
You can refer yourself or someone who has your explicit consent can refer you to our services using one of these three options.
• Online referral (options above)
• Business line (01392 208756) – Monday to Friday, 9am to 5pm
• Helpline (01392 204174) – Monday, Wednesday and Friday, 6pm to 9pm
We do not/cannot accept referrals by email. Please do not send confidential or sensitive information by email.
If I refer by phone, what can I expect?
At the very start of the referral call, and before any details are recorded on our referral form, our confidentiality policy will be explained to you, alongside our safeguarding responsibilities.
After that, we will gather some basic information, such as name, date of birth and contact details.
We will also ask you a few monitoring questions, such as your ethnicity and how you would describe your sexuality. This information helps us to demonstrate that our organisation is available to all members of our community.
We will ask you to briefly state why you are seeking support from our service. We do understand how distressing it can be to provide this information. For that reason, a few sentences about what has happened will provide us with enough information at this point. All information shared with us is treated with sensitivity and respect.
What happens next?
We will arrange a time to meet with you for an initial assessment. This face-to-face assessment session is an opportunity for you to find out more about our service and the sort of support we can offer, and for us to ensure we are the most appropriate service to be working with you. The assessment lasts up to an hour and will be held at the most appropriate office to meet your needs (we offer these assessments in Exeter, Barnstaple and Torquay).
When we might be unable to accept a referral
Please refer to Who Do We Support?