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This document sets out what women using the services of Devon Rape Crisis Service (DRCSAS) need to do if they have a complaint about any aspect of the service. It sets out how DRCSAS will deal with any complaint.

Service User Complaints Resolution Policy and Procedures


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What People Say About Us

"I think EMDR has allowed me to process things far more than I was expecting, it was more effective than I was anticipating and I was surprised at how much different I felt after having it."

Service User

"DRCSAS has made a massive difference, I feel I have found myself – no longer just focused on what happened to me. I deal with things so much better and have a positive outlook on life that wouldn't have happened without DRCSAS."

Service User

"I feel positive about the future, being able to control my thoughts and emotions rather than them controlling me. I was sceptical at first wondering if it would work but I am amazed at the results. Would definitely recommend to anyone"

Service User