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This document sets out what women using the services of Devon Rape Crisis Service (DRCSAS) need to do if they have a complaint about any aspect of the service. It sets out how DRCSAS will deal with any complaint.

Service User Complaints Resolution Policy and Procedures


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What People Say About Us

"I feel like I have a much calmer outlook in how I deal with difficult emotions. It has given me space to process my experiences safely."

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"It helped me move forward. I have been able to leave my house and go out. I can now do things I never thought I would be able to do again."

Service User

"Helped to make sense of things and re-assurance that just because he was found not guilty doesn't mean it didn't happen."

Service User