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This document sets out what women using the services of Devon Rape Crisis Service (DRCS) need to do if they have a complaint about any aspect of the service. It sets out how DRCS will deal with any complaint.

Service User Complaints Resolution Policy and Procedures

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"I feel like I have a much calmer outlook in how I deal with difficult emotions. It has given me space to process my experiences safely."

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"It helped me move forward. I have been able to leave my house and go out. I can now do things I never thought I would be able to do again."

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"Helped to make sense of things and re-assurance that just because he was found not guilty doesn't mean it didn't happen."

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