How do I get in touch for a session and what will happen?
We understand that getting in touch can be really difficult, so we hope to make the experience as comfortable as possible for you. You could either email our support service and say you are interested in face to face support, or you can call the office on 01392 208756
We will ask you for some initial basic information, such as your name, address, contact number and some more details in order to ensure that we are the service that you need. You will be offered an appointment for an initial assessment where we find out in more detail what you need and explain our services to you. This appointment will be made as much as possible at a time and place to suit you; we try and be as flexible as possible.
If we can offer you a service then we will match you with a worker or volunteer support worker and set up regular sessions, usually fortnightly. Again, we will be as flexible as we can about offering times to suit you. Depending on the area that you live in, you may have to go on a waiting list. If this is the case, we will contact you on a monthly basis to stay in touch and let you know that we haven't forgotten you.
Where can I have my support?
Face to face sessions can take place in our offices in Exeter, Barnstaple or Torquay and at other locations around the county. We have over 20 safe, accessible venues we use so that you don't have to travel too far.
What happens during sessions?
- Ourmodel of support for women is very much woman-centred. You are the expert in your own life and you will make decisions about how you would like your sessions to go, with the help and guidance of the woman who will be supporting you
- You will never be pressured into talking about anything you don't want to and the sessions will always go at your pace.
- All face to face sessions last an hour and will take place fortnightly although you can come less often. It's fine to decide what you want and of course, it's fine to stop whenever you choose.
- We can also support you in other situations as advocates; maybe you need some support in getting help from another organisation or agency.
- We can also provide practical support, such as accompanying you to appointments e.g. the GUM clinic, dentist, GP etc.
- All of our workers are very skilled in working with trauma and helping with specific symptoms such as flashbacks, panic attacks and nightmares
- During your face to face sessions, you may be concerned about what you are going to say and whether what you say is going to be told to anyone else.
- Anything that is talked about in your session is confidential within the organisation and will not be shared with anyone external without your permission.
- The only times when confidentiality may be broken are:
- If you tell us that a child or vulnerable adult is at risk of harm.
- When there is a serious risk of harm to yourself.
- When there is a court order or other legal requirements.
- If it is felt that confidentiality needs to be broken, we will generally try and discuss this with you first.
Giving you a voice
- If you have any issue, concern or problem with an aspect of the service, member of staff or volunteer that leaves you feeling dissatisfied, you have the right to make a complaint about this informally, and if you are not satisfied with the response, formally.
- We recognise that many concerns will be raised informally, and these will be dealt with quickly. We aim to resolve informal concerns quickly, keep matters low-key and where necessary and appropriate, enable mediation between the complainant and the individual to whom the complaint has been referred.
- If you make a formal complaint, we will acknowledge it in writing; respond within a stated period of time; deal reasonably and sensitively with the complaint and take action where appropriate.
How to contact DRCSAS?
It can be really difficult coming to a new place and therefore we have taken a few photos of our office and one to one room, so you have an idea of what to expect.
Our One-to-One Room
Our Waiting Area