Helpline: 01392 204 174

Who is the Email Service for?

Anyone woman has been affected by sexual violence, now or in the past can contact us; this includes childhood sexual abuse, rape or any other form of sexual violence.

We also offer support to friends, family or partners of survivors of sexual violence men or women.

We don't offer a direct service to men who have experienced sexual violence but we are able to signpost you to more specialist services who can support you.

Is the Email Anonymous?

Yes. We have special software which removes your email address before we receive it. We do not know your name or your email address.

What About Confidentiality?

Generally we will not know anything identifying about you from emails you send to us. If you choose to give us information that identifies you and later we are made aware by you of a risk to a child or vulnerable adult (including yourself) then we have a clear responsibility to take appropriate safeguarding action.

If you choose to move on to face to face support, we can only provide this if we collect and store your information. We are registered with the Information commissioner to ensure we store and use information responsibly.

How Does the Service Work

The email address This email address is being protected from spambots. You need JavaScript enabled to view it. is a dedicated address that we only use for this purpose. The first time you email us, you will receive a "welcome" email. Emails are currently answered once a week but this frequency might increase in the future.

Will I get a Response from the Same Person Each Time?

No you won't. Emails are answered by a team of trained volunteers so you could get a response from any one of them

Can You See What I've Written Before

If your email to us is not your first one, we will be able to see the whole "thread" of the conversation so even if you get a different volunteer responding, you will not have to go back to the beginning each time.


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