Helpline: 01392 204 174


Minutes of Volunteer Meetings


Meeting 16th January 2012.doc

Meeting 20th February 2012.doc

Meeting 19th March 2012.doc

Meeting 16th April 2012.doc

Meeting 21st May 2012.doc

Meeting 18th June 2012.doc

Meeting 16th July 2012.doc

Meeting 20th August 2012.doc

Meeting 17th September 2012.doc

Meeting 15th October 2012.doc

Meeting 17th December 2012.doc


Meeting 21st Jan 2013.doc

Meeting 25th Feb 2013.doc

Meeting 18th March 2013.doc

Meeting 20th May 2013.doc

Meeting 17th June 2013.doc

Meeting 15th July 2013.doc

Meeting 16th August 2013.doc


Meeting 18th November 2013


Meeting 20th January 2014

Meeting 24th February 2014

Meeting 17th March 2014

Meeting 7th April 2014

Meeting 12th May 2014

Meeting 9th June 2014

Meeting 21st July 2014

Meeting 8th September 2014

Meeting 20th October 2014

Meeting 17th November 2014


Monday 19th January 2015

Monday 16th February 2015

Monday 16th March 2015

Monday 20th April 2015

Monday 18th May 2015

Monday 15th June 2015

Monday 20th July 2015

Monday 21st September 2015

Monday 19th October 2015

Monday 16th November 2015


Monday 18th January 2016

Monday 15th February 2016

Monday 21st March 2016

Tuesday 19th April 2016

Wednesday 18th May 2016

Thursday 23rd June 2016

Tuesday 19th July 2016

Wednesday 21st September 2016

Thursday 20th October 2016

Tuesday 22nd November 2016


Wednesday 18th January 2017

Wednesday 22nd February 2017

Tuesday 21st March 2017

Wednesday 19th April 2017

Thursday 25th May 2017

Tuesday 20th June 2017

Wednesday 19th July 2017 

Thursday 21st Septmeber 2017

Tuesday 17th October 2017 

Future Volunteer Meeting Dates - 2017

Meetings 2017


Learning Disability Session Information

What is a Learning Disability

Volunteer Meeting - LD Signposting


Policies and Procedures

Asbestos Management Plan

Bullying and Harassment Policy

Case Management Procedures

Confidentiality Policy

Data Protection Policy

Email Support - Procedures and Guidance

Equality, Diversity & Anti-discriminatory Action Plan

Equality & Diversity Policy

Fire Policy

Grievances Procedure

Health and Safety Policy

Incident Reporting Procedures

Information for Referrers

Learning and Development Policy

Mission Statement

Out of Area Policy

Policy on Male Callers to the Helpline

Procedures for Volunteers who don't meet with Minimum Requirements

Procedures for Under 13 Callers to the Helpline

Professional Boundaries Policy and Good Practice

Regular Caller Policy

Referral Guidelines

Referral and Signposting Procedures

Safeguarding Children and Young People Policy & Procedures

Service User Complaints Resolution Policy and Procedures

Service User Involvement Policy

Service User Record Policy

Social Media Policy

Suicide Risk Policy

Sustainability Policy

Traditional Media Policy

Value Statements

Volunteer and Trustee Expenses Policy

Volunteer Complaints Resolution Policy and Procedures

Volunteer Safety; Lone Working & Working off-site Procedures

Volunteer Support, Supervision and Appraisal Policy

Volunteer Training: Assessment, Appeals and Malpractice Policy

Vulnerable Adult Protection Policy & Procedures

Waiting List for Face to Face Support - Operational Procedure

Whistleblowing Policy & Procedure


Template Forms

Expenses Claim Form


Important Contact Details

Staff Contact Details

Volunteer Contact Details


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